Privacy Policy
Effective Date: 17/01/2025
At MRA, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or engage with our services. Please read it carefully to understand our practices regarding your data.
Information We Collect
We may collect and process the following categories of personal data:
- Contact Information: Name, email address, phone number, and mailing address.
- Account Information: Login details, including usernames and passwords.
- Payment Information: Billing address and payment details (processed securely through third-party payment processors).
- Order Details: Purchase history, preferences, and customisation requests.
- Usage Data: IP addresses, browser types, operating systems, and details of your interactions with our website (e.g., pages visited, time spent on the site).
- Cookies and Tracking: Information collected through cookies and similar technologies to enhance user experience (see our Cookie Policy).
How We Use Your Information
We use your data for the following purposes:
- To process and deliver your orders.
- To personalise your shopping experience and tailor our services to your preferences.
- To communicate with you about orders, updates, and promotional offers (only with your consent).
- To improve our website, products, and services.
- To comply with legal obligations or resolve disputes.
- To prevent fraud and enhance the security of our services.
Legal Basis for Processing
We process your personal data under the following legal grounds:
- Contractual Necessity: To fulfil our contract with you (e.g., delivering your orders).
- Legitimate Interests: For business improvements, fraud prevention, and marketing (if you have not opted out).
- Consent: When you explicitly agree to receive marketing communications.
- Legal Compliance: To meet regulatory or legal obligations.
Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Service Providers: For payment processing, shipping, and website hosting.
- Legal Authorities: If required by law or in response to valid requests.
- Business Transfers: In the event of a merger, sale, or transfer of assets.
Your Rights
Under applicable laws, you have the right to:
- Access your personal data and request a copy.
- Correct inaccurate or incomplete information.
- Request the deletion of your data (where applicable).
- Restrict or object to data processing.
- Withdraw consent for marketing at any time.
- Port your data to another service provider.
To exercise these rights, contact us at info@mraleathers.co.uk.
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymise your data.
Security Measures
We employ robust security measures to protect your data, including encryption, firewalls, and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies to improve user experience, analyse website traffic, and enable essential functionalities. For more details, refer to our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before providing any personal information.
Children’s Privacy
Our website and services are not directed to individuals under 16. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
MRA Support Team
Email: info@mraleathers.co.uk
Phone: 07943 211262